Returns

Changed your mind? That’s cool… As long as the item is still in the original condition with our swing ticket still attached we will accept your return subject to the below conditions; These conditions do not affect your statutory rights.

For our UK customers:

Returns are FREE in the UK – Yay

Requesting A Return: Please log in or create a customer account using the following link - customer account you can then select the item you would like to return and our friendly team will send you a free returns label.

*Christmas Extension: all December orders, will have until the 31st of January to return items*

You have 14 days from when the product was delivered to you to submit a return request, once you have received the label we ask you post your items back to us within 7 days. 

We aim to process returns within 7 days and refunds will be by the way of original payment.

Until your return reaches our warehouse it is your responsibility so please ensure it is packaged correctly to avoid postal damage and please retain proof of postage.

We cannot process refunds for lost or damaged goods.

We don’t accept returns after the outlined returns period.

If you have any questions regarding your return please contact us using the write to us form

For our International Customers: 

You have 14 days from when the product was delivered to you to submit a return request, once you have received the label we ask you post your items back to us within 14 days. 

We don’t yet offer a free returns option for our international customers so you will be responsible for the cost of sending the return back to us.

We aim to process returns within 7 days and refunds will be by the way of original payment.

Until your return reaches our warehouse it is your responsibility so please ensure it is packaged correctly to avoid postal damage and please retain proof of postage.

We cannot process refunds for lost or damaged goods.

We don’t accept returns after the outlined returns period.

If you have any questions regarding your return please contact us using the write to us form

Vintage Folk Ltd Returns
Unit 16
Piccadilly Trading Estate
Manchester
M1 2NP
United Kingdom