Returns

Changed your mind? That’s cool… As long as the item is still in the original condition with our swing ticket still attached we will accept your return subject to the below conditions; These conditions do not affect your statutory rights.


UK Returns

Delivery

Price

Standard

Tracked 48hr

Free UK Returns

Item Condition

  • All original tags must be attached
  • All items must be returned in the same condition as they were received
  • All items have not been worn 
  • All items must be free of any odours
  • All items must be in saleable condition

*All returning items must be together in one parcel as we can only provide one free shipping label, any later returns (providing they are still in the returns window) will be the customers responsibility*

 

Requesting A Return: Please log in or create a customer account using the following link - customer account you can then select the item you would like to return and our friendly team will send you a free returns label.

You have 14 days from when the product was delivered to you to submit a return request, once you have received the label we ask you post your items back to us within 7 days. 

We aim to process returns within 7 days and refunds will be by the way of original payment.

Until your return reaches our warehouse it is your responsibility so please ensure it is packaged correctly to avoid postal damage and please retain proof of postage.

We cannot process refunds for lost or damaged goods.

We don’t accept returns after the outlined returns period.

If you have any questions regarding your return please contact us using the write to us form

Returns Address
Vintage Folk Ltd Returns
Unit 16
Piccadilly Trading Estate
Manchester
M1 2NP
United Kingdom

 

International Returns

We don’t yet offer a free returns option for our international customers so you will be responsible for the cost of sending the return back to us.

Delivery

Price

Customer 

responsibility

Customer 

responsibility

Item Condition

  • All original tags must be attached
  • All items must be returned in the same condition as they were received
  • All items have not been worn 
  • All items must be free of any odours
  • All items must be in saleable condition

*All returning items must be together in one parcel as we can only provide one free shipping label, any later returns (providing they are still in the returns window) will be the customers responsibility*

 

You have 14 days from when the product was delivered to you to submit a return request, once you have received the label we ask you post your items back to us within 7 days. 

We aim to process returns within 7 days and refunds will be by the way of original payment.

Until your return reaches our warehouse it is your responsibility so please ensure it is packaged correctly to avoid postal damage and please retain proof of postage.

We cannot process refunds for lost or damaged goods.

We don’t accept returns after the outlined returns period.

If you have any questions regarding your return please contact us using the write to us form

Returns Address
Vintage Folk Ltd Returns
Unit 16
Piccadilly Trading Estate
Manchester
M1 2NP
United Kingdom